Terms and Conditions
Group Classes are scheduled and purchased on a “term” basis, meaning that you book a particular class (i.e Monday 7pm) for the entire term, which is usually 6 weeks duration. If you would like to attend two or more times per week, you need to book into multiple classes in the same way.
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Fitness with Holly do offer a “makeup system” which allows you an opportunity to cancel out of your regularly booked class and book into a “makeup class” if you know that you will be absent. This makeup system is subject to certain terms and conditions, which are outlined below.
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We require a minimum of 12 hours notice of your absence in order to offer a makeup class.
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All makeup classes must be taken within the same term; they cannot be carried over to future terms and must be changed "like for like"
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Makeups can be arranged in advance; for example, if you know you are missing a week in February, you can cancel out of that week and complete your makeups in January.
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Makeup classes are offered on a space available basis only. It is the sole responsibility of the client to manage their makeups within the same term. Please appreciate that you will likely need to be flexible in terms of class level, day and time in order to arrange makeups.
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If you are not able to arrange all makeup classes before the end of the term, regardless of reason, they will expire. A unused makeup class has no monetary value.
BOOKING POLICY
Classes are available on a Pay As You Go or Monthly Block Booking basis. For monthly block bookings, you can reserve a specific class (e.g., Monday 7pm) for the entire month. To attend multiple classes per week, simply book them separately.
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Fitness with Holly offers a "makeup system" to swap missed classes within the same month, as long as you provide at least 12 hours' notice. Makeup classes must be of the same type (e.g. Zumba for Zumba) and are subject to availability.
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All makeup classes must be used within the same monthly block and cannot carry over. Unused makeups expire at the end of the month and have no monetary value.​
CANCELLATION POLICY
Fitness with Holly requires 12 hours' notice for class cancellations. Late cancellations will incur the full class fee. Cancellations made with more than 12 hours' notice are eligible for a full refund or flexible class transfer (makeup class) upon request.